Privacy Policy

1. Who We Are

CheckMyEnergyClaim.co.uk ("we", "us", "our") is a claims management service operated by [Company Name Ltd], registered in England and Wales (Company No. [Placeholder]). Our registered office is at [Address Placeholder].

We are registered with the Information Commissioner's Office (ICO) under registration number ZB[Placeholder].

We are the data controller for personal data processed in connection with our website and claims management services.

Data Protection Contact: privacy@checkmyenergyclaim.co.uk

2. Data We Collect

We collect and process the following categories of personal data:

Information you provide directly

• Name, job title, email address, telephone number
• Company name and business address
• Details about your energy contracts and broker relationships
• Documents you upload or send to us (energy bills, contracts, correspondence)
• Communications with our team by email, phone, or through website forms

Information collected automatically

• IP address and approximate location
• Browser type, operating system, device type
• Pages visited, referral source, time on site
• UTM and campaign parameters (if you arrived via a marketing link)
• Cookie data — see our Cookie Policy for full details

3. How and Why We Use Your Data

We use your personal data for the following purposes, on the lawful bases indicated:

Assessing and managing your claim

Lawful basis: Contract (Article 6(1)(b) UK GDPR) — processing is necessary to perform the services you have requested.

This includes reviewing your eligibility, preparing and submitting claim documentation, and communicating with brokers and suppliers on your behalf.

Responding to enquiries

Lawful basis: Legitimate interests (Article 6(1)(f) UK GDPR) — to respond to your questions before any formal engagement begins.

Compliance and record-keeping

Lawful basis: Legal obligation (Article 6(1)(c) UK GDPR) — we are required to maintain records of claims managed, as regulated claims management activity.

Website analytics and improvement

Lawful basis: Consent (Article 6(1)(a) UK GDPR) — collected only where you accept analytics cookies via the cookie banner.

Marketing communications

Lawful basis: Consent (Article 6(1)(a) UK GDPR) — we will only send you marketing communications if you have explicitly opted in. You may withdraw consent at any time by contacting us or using the unsubscribe link in any communication.

4. Sharing Your Data

We do not sell or rent your personal data to third parties.

We may share your data with the following categories of recipient where necessary to provide our services:

• Energy suppliers and brokers — as part of the claims process, to request information and submit claim documentation on your behalf
• Ombudsman schemes and regulatory bodies — where a dispute requires formal escalation
• Professional advisers — lawyers and barristers engaged on specific cases, bound by confidentiality obligations
• IT service providers — hosting, CRM, and communication tools used under data processing agreements
• HM Revenue & Customs and other statutory authorities — where required by law

5. International Transfers

We store and process data within the UK and European Economic Area. Where any service provider processes data outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses or UK adequacy decisions.

6. Data Retention

We retain personal data for as long as necessary for the purposes for which it was collected, subject to the following principles:

• Claims files: Retained for 6 years from the date of resolution or closure of the claim, in line with limitation periods and regulatory requirements
• Marketing consent records: Retained until consent is withdrawn, plus 1 year
• Website analytics data: Aggregated data retained for up to 26 months; raw session data retained for up to 14 months
• Enquiry records (non-converted): Retained for 12 months from last contact

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to receive a copy of the personal data we hold about you
• Right to rectification — to have inaccurate data corrected
• Right to erasure — to request deletion of your data where there is no legitimate reason for us to retain it
• Right to restriction — to request that processing is restricted in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to processing based on legitimate interests or direct marketing
• Rights related to automated decision-making — we do not make solely automated decisions with legal or significant effects

To exercise any of these rights, contact us at privacy@checkmyenergyclaim.co.uk. We will respond within one calendar month.

8. Cookies

We use cookies on this website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concern before you approach the ICO. Please contact us first at privacy@checkmyenergyclaim.co.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update. We will notify existing clients of material changes by email.